Air (TAP & partner carriers)

In order to avoid irregularities in the crediting of miles, whenever you make a booking check that your Victoria number is correct and that the name is the same as that in your profile. This will ensure that the miles are automatically credited to you.  

*If you travel under a different name from that registered in your Victoria profile, the miles will not be credited automatically. So that we can be sure that we are crediting the miles to the right customer, we need you to email us at victoriamiles@tap.pt and attach a copy of an ID document and proof that you took the flight. We will then credit your miles.

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If your miles do not reflect on your mileage statement, then please send originals of the boarding passes and copies of the flight tickets to the following contacts:

Victoria Programme Administration
Apartado 50194
1704-801 Lisbon
Portugal
Fax: +351 21 841 68 40
E_mail: victoria@tap.pt

Miles can only be credited retroactively provided the activity does not date back more than 6 months.

You can also claim miles online under claim missing miles. However we request you to please retain all your original documents until the credit reflects on your mileage statement.

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Claiming miles with air partners (Star)

Our partners have made a commitment to credit miles up to six months after each activity. Please use the form available in your online account in Claim miles.
In future, check that the name is the same as that in your profile.

NOTE:
Please contact the Victoria Customer Service Centre for the following airlines: Air China, Asiana Airlines, BMI, Spanair, Thai Airways International and Adria Airways. Email to victoriamiles@tap.pt

Claiming miles with ground partners

If you didn't show your card Victoria, it's not too late. All you have to do is fill in the form in your online account to credit miles, as our partners have agreed to credit miles up to six months after use of their services. Go to Claim miles TAP.

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You can find your statement in the my account section. This is a restricted access area.

You will need a PIN to access your account. If you haven't yet got a PIN or if you have lost or forgotten it, you can ask for a reminder online or at victoriapin@tap.pt

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Access to your account is blocked if you enter the wrong PIN. Ask for a new PIN so that you can access your Victoria account.

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The Victoria Programme allows you to buy additional miles and prolong the validity of your miles online. You can also transfer your miles to another Victoria account. Look at available operations in the miles store here:

Buy miles

Extend validity of your miles

Transfer your miles

Convert miles
This transaction is part of the Victoria Easy Status.

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Bonus Miles are valid for three years. If they are not used before they expire again, then they cease to be valid.

The expiry date of your miles is defined in accordance with the month in which they are registered. If you registered in January their expiry date will be the last day of that month, i.e. if they were registered on 1 January, the miles will expire on 31 January unless they are used.  

Following on from the above example, a registration made on 01 January (regardless of the year)
*earned 1,000 Bonus Miles in February 2011. If they are not used, they will expire on 31 January 2014
*earned 1,000 Bonus Miles in February 2012. If they are not used, they will expire on 31 January 2015
*earned 1,000 Bonus Miles in June 2013. If they are not used, they will expire on 31 January 2016

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Expired miles cannot be credited back to your Victoria account.

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You can transfer miles between Victoria accounts but not between different loyalty and frequent flyer programmes accounts. For further information, see here.

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You will be sent Victoria E-news every month, which will indicate how many miles you have. You can also see your balance online whenever you want.

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