Whenever travelling from/to Lisbon, Porto and Funchal Airports, or when it's just your connecting airport, you’ll have a new Personalised Assistance Service at your disposal.
With this service you can enjoy maximum comfort, knowing that you have an assistant at your disposal to accompany and help you during the process of boarding and/or disembarking (check-in, hold baggage transport, connecting flights, etc.).
Created in response to the different needs of every type of travel – business or leisure, individual, groups or families – the Personalised Assistance Service is available in 4 versions:
Prices for groups (over 9 people) are available upon request.
The customer will always be escorted to the lounge if this service is included in their fare or profile.
VAT included at the current rate.
Customers with medical needs or requiring special assistance (wheelchairs, unaccompanied minors, etc) should follow the procedures defined by the airline for the effect. See here for details.
*The surcharge applied will be calculated according to number of additional customers. Depending on the number of customers, discounts may be applied.
Personalised Assistance service is available only in Lisbon, Porto and Funchal Airports.
This service does not replace the services provided by the airline in situations where passengers need special assistance due to medical or other reasons (such as customers with motor difficulties, unaccompanied minors, etc). In these cases, please request the service you require when you make your ticket reservation. See the Special Needs terms and conditions here.
MEETING POINTS
Lisbon Airport
Meeting Points
For International Flights:
Next to the Check-in Counter Number 1, at Terminal 1
For Domestic Flights:
Terminal 2, next to the newsagent area
Porto Airport
Check-in Counter nbr 22
Funchal Airport
Check-in Counter nbr 8 (TAP's Business Class Counter)
For Arrivals and Connections, the meeting point shall be at the aircraft’s front door.
(Without Personalised Transportation of Hold Baggage. Without Connections)
DEPARTURE – Escort from the meeting point to the check-in desk and then on to the aircraft.
ARRIVAL – Escort from the aircraft to the Terminal's Arrivals Hall.
Assistance 2
(With personalised transportation of hold baggage. With Connections.)
DEPARTURE – Advance check-in. Escort from the meeting point to the check-in desk, including help with hold baggage and assistance through the check-in process. Escort to the aircraft.
ARRIVAL – Escort from the aircraft to the Arrivals Hall, including assistance with hold baggage reclaim formalities. Accompaniment through baggage reclaim, help with hold baggage and escort to outside the Arrivals Hall.
CONNECTIONS - Escort from the aircraft and through the entire arrivals process, until boarding on the connecting flight. Applicable to transfers involving up to 3 hours waiting time between flights.
Assistance 3
(Without personalised transportation of hold baggage. Without connections.)
DEPARTURE - Advance check-in. Escort from the meeting point to the check-in desk, and from there to the aircraft, boarding by exclusive vehicle, when an airbridge is not used for boarding .
ARRIVAL - Escort from the aircraft to the Arrivals Hall, by exclusive vehicle (if an airbridge is not used for disembarking), including assistance with baggage reclaim formalities.
Assistance 4
(With personalised transportation of hold baggage. With connections.)
DEPARTURE - Advance check-in. Escort from the meeting point to the check-in desk, including help with hold baggage and assistance through the check-in process. Escort to the aircraft, including transport by exclusive vehicle, when an airbridge is not used for boarding .
ARRIVAL - Escort from the aircraft to the Arrivals Hall, by exclusive vehicle (if an airbridge is not used for disembarking), including assistance with hold baggage reclaim formalities. Accompaniment through hold baggage reclaim, help with baggage and escort to outside the Arrivals Hall.
CONNECTIONS - Escort through the transfer process – through the airport or directly from aircraft to aircraft. Includes transport in exclusive vehicle, when an airbridge is not used for boarding/disembarking. Applicable to transfers involving up to 3 hours waiting time between flights.
